Activation date selection and delivery


Immediate activation

If you selected immediate activation during purchase, you will receive your eSIM as a QR code to the specified email on the next business day (around 18:00. In some cases, delivery may be later depending on system load).
After receiving it, your SHOKO eSIM will already be activated and the data package will be credited. The package will be valid until the end of the month in which you receive the eSIM.

Example:
If you purchased a SHOKO eSIM on 15.02.2026 and selected immediate activation, you will receive the eSIM on the next business day, 16.02.2026 after 18:00. You can install it following the instructions and start using the internet immediately. The data package will be valid until the end of the month, in this example — until 28.02.2026 inclusive.


Activation on the 1st

If you selected activation on the 1st, you will receive your eSIM as a QR code on the 1st day of the next month to the specified email (around 18:00. Delivery time may vary depending on system load).
After receiving it, your SHOKO eSIM will already be activated and the data package will be credited. The package will be valid until the end of the month in which you receive the eSIM.

Example:
If you purchased a SHOKO eSIM on 15.02.2026 and selected activation on the 1st, you will receive the eSIM on 01.03.2026 after 18:00. You can install it immediately and start using the internet. The data package will be valid until the end of the month — in this example, until 31.03.2026 inclusive.

Please read below for detailed information about data package renewals for different plans.

After receiving the QR code by emailInstall the eSIM on your device. To download the QR code and start using the service, follow these simple steps:

• Make sure you have a stable internet connection. We recommend connecting to Wi-Fi;
• Scan the QR code with the device where you want to install the eSIM. Open the QR code on another device (computer, phone, or tablet);
• Install the eSIM — your device will guide you through the process;
• Then enable Data Roaming in your device settings and start using mobile internet.

What if your device camera cannot scan the QR code?

For iOS devices (Apple)
Go to Settings → Mobile Data → Add eSIM / Add Mobile Plan, then point the camera at the QR code.

For Android devices
Go to Settings → Connections → SIM Manager.

• Tap Add mobile plan, select Add using QR code, and scan the QR code.

You have received a SHOKO SIM starter pack without a balance.

To use the SIM card, it must be activated.

1. Activate your SIMGo to the SIM activation page: https://isim.net.ua/activation/en/?lang=en
2. Choose one of the SHOKO plans: SHOKO 140 GB or SHOKO 240 GB.
3. Select the correct activation date (see description below).
4. Fill in all required details in the activation form.
5. Pay for the selected plan.

Activation date selection


Immediate activation

If you select immediate activation, the SIM card will be activated on the next business day (around 18:00. Activation may be later depending on system load).
After activation, you will receive a notification by email or SMS confirming that the SIM card is active and ready to use.
Once activated, the data package will be credited and will be valid until the end of the month in which the SIM card is activated.

Example:
If you purchased a SHOKO SIM and submitted the activation form on 15.02.2026 with immediate activation selected, the SIM will be activated on the next business day — 16.02.2026 after 18:00. After receiving the activation notification, you can start using mobile internet immediately. The data package will be valid until the end of the month, in this example — until 28.02.2026 inclusive.



Activation on the 1st

If you choose activation on the 1st, the SHOKO SIM will be activated on the 1st day of the next month (around 18:00. Activation time may vary depending on system load).
After activation, the data package will be credited and will be valid until the end of the month.

Example:
If you purchased a SHOKO SIM and submitted the activation form on 15.02.2026 with activation on the 1st selected, the SIM will be activated on 01.03.2026 after 18:00. After receiving the activation notification, you can start using mobile internet immediately. The data package will be valid until the end of the month — in this example, until 31.03.2026 inclusive.

Please read below for detailed information about data package renewals for different plans.

You can top up your balance with any bank card on the ISIM website using the following link: https://isim.net.ua/popolnenie-schyota/

Simply select your SHOKO plan — SHOKO 140 or SHOKO 240.

Please make sure to top up only the exact amount corresponding to your tariff.

Important!
The balance for the next month must be topped up by the 28th of each calendar month.
If you do not top up your account by the 28th of the current month, the data package for the next month will not be credited.

SHOKO plans operate across the networks of different mobile operators, so data packages and allowances are credited in stages. The process works as follows:

If you selected activation on the 1st:

On the 1st, the following packages will be credited:

START 30 Includes 30 GB for use in the following countries:
Austria, Belgium, Bulgaria, Hungary, Germany, Greece, Denmark, Ireland, Spain, Italy, Cyprus, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Finland, France, Ukraine, Croatia, Czechia, Sweden, and Estonia.

EU+ 30 Includes 30 GB for use in:
United Kingdom, Iceland, Liechtenstein, Moldova, Norway, Turkey, Montenegro, Switzerland.

WORLD 10 Includes 10 GB for use in:
Group 1:
Australia, US Virgin Islands, United Kingdom, China, Malaysia, Monaco, South Korea, USA.
Group 2:
Argentina, Vietnam, Armenia, Hong Kong, Egypt, Israel, Kazakhstan, Canada, Qatar, Kuwait, Liechtenstein, Macau, Mexico, Moldova, Norway, United Arab Emirates, South Africa, North Macedonia, Tajikistan, Turkey, Montenegro.

On the 2nd, the main SHOKO package will be credited:

• 70 GB (SHOKO 140) or
• 170 GB (SHOKO 240)

For use in:
Austria, Belgium, Bulgaria, Hungary, Germany, Greece, Denmark, Ireland, Spain, Italy, Cyprus, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Finland, France, Ukraine, Croatia, Czechia, Sweden, and Estonia.



If you selected Immediate Activation

Example:
If you activate your SIM or eSIM on the 15th and choose Immediate Activation:
On the 16th, the following will be credited: START 30 (prorated). For example, 30 GB if 14 days remain.
Valid in:
Austria, Belgium, Bulgaria, Hungary, Germany, Greece, Denmark, Ireland, Spain, Italy, Cyprus, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Finland, France, Ukraine, Croatia, Czechia, Sweden, and Estonia.

EU+ 30 GB for:
United Kingdom, Iceland, Liechtenstein, Moldova, Norway, Turkey, Montenegro, Switzerland.

WORLD 10 GB for:
Group 1:
Australia, US Virgin Islands, United Kingdom, China, Malaysia, Monaco, South Korea, USA.
Group 2:
Argentina, Vietnam, Armenia, Hong Kong, Egypt, Israel, Kazakhstan, Canada, Qatar, Kuwait, Liechtenstein, Macau, Mexico, Moldova, Norway, United Arab Emirates, South Africa, North Macedonia, Tajikistan, Turkey, Montenegro.

On the 17th, the main SHOKO package will be credited:

• 70 GB or 170 GB (depending on your plan)

Valid in:
Austria, Belgium, Bulgaria, Hungary, Germany, Greece, Denmark, Ireland, Spain, Italy, Cyprus, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Finland, France, Ukraine, Croatia, Czechia, Sweden, and Estonia.

1. To check the START 30 and SHOKO data balance, dial: *108*5# and press Call.
2. To check the EU+ 30 balance, dial: *108*5# and press Call.
3. To check the WORLD 10 balance, dial: *121# and press Call.

Please refer to the previous section for differences between data packages and the countries where they apply.

With SHOKO eSIM or SIM cards, the plan cannot be changed without replacing the eSIM or SIM card. Please choose your plan carefully at the initial purchase.

Step 1. Check that the “Data Roaming” option is enabled in your device settings — this feature must be turned on.

Step 2. Check that Mobile Data is enabled in your device settings — this feature must also be turned on.

If these two steps didn’t help, try configuring your device manually as described below.

By default, mobile internet does not require additional settings. If there is still no network access, follow the detailed configuration instructions:
You can request automatic service settings by dialing *123*6# or by sending an SMS to 123 with the text:

• INTERNET — to receive internet settings for a phone or tablet
• ALL — to receive all settings supported by your device

Android device settings

1. Open Settings
2. Select Connections or Wireless & Networks (depending on Android version)
3. Tap Mobile Networks
4. Select Access Point Names (APN)
5. Tap Add or the “+” icon in the top right corner
6. In the Name field, enter the access point name provided by the operator
7. In the APN field, enter the APN provided by the operator
8. Open the menu (three dots) in the top right corner and tap Save (sometimes the Save button is at the bottom)
9. Restart your device
10. Enable Data Roaming
11. Turn on Mobile Data

iOS (Apple) device settings

1. Open Settings
2. Tap Mobile Data (or Cellular)
3. Select Mobile Data Network (or Cellular Data Network)
4. Enter the operator’s APN in the APN field
5. Leave the other fields blank and tap Save (if prompted)
6. Restart your device
7. Enable Data Roaming
8. Turn on Mobile Data

These are standard settings that work for 95% of devices.
If your device does not have these options, please refer to the APN configuration instructions on the manufacturer’s website.

We have sent the QR code to your email. To download and install it on your device, simply follow these steps:

• Make sure you are connected to a stable internet connection;
• We recommend connecting to Wi-Fi;
• Scan the QR code using the device on which you want to install the eSIM. To do this, open the QR code on another device (computer, phone, or tablet);
• Install the eSIM, enable Data Roaming in your device settings, and start using mobile internet.

What if your device camera does not scan the QR code?

For iOS (Apple) devices:

1. Open Settings;
2. Select Mobile Data;
3. Tap Add Mobile Plan;
4. Point the camera at the QR code.

For Android devices:

1. Open Settings;
2. Go to Connections → SIM Card Manager;
3. Tap Add Mobile Plan;
4. Select Add using QR code and scan the QR code.

If your phone does not automatically register on a local operator’s network:

• Make sure the SIM card has already been activated and that you have received an SMS notification;
• Restart your phone (turn it off and turn it back on after 10–15 seconds);
• Select the roaming operator’s network manually.

In some countries, depending on the devices you use, connection issues may occasionally occur. In most cases, this happens due to network technology transitions and device compatibility.

If your device does not connect to the network, or it connects but mobile internet is not working, please follow these steps:

1. Make sure that Data Roaming (or Roaming) is enabled in your device settings.
2. Manually select a network.

• For example, in the United Kingdom, connect to 3UK 4G/5G.
• In France, connect to Orange or Free Mobile 4G/5G.

1. Turn off your device, wait 10 minutes, then turn it back on and try connecting to the network and using mobile internet again.
2. In your device settings, try setting the preferred network mode to LTE, 4G, or 5G.

If you have completed all four steps and the issue persists, you need to reset the Access Point Name (APN) settings.

How to Reset APN Settings

APN settings can be reset through the mobile network menu.

On Android:
Go to Settings → Mobile Network → Access Point Names (APN).
Tap Reset (three dots menu) or select Restore default settings.

On iPhone:
Go to Settings → Cellular → Cellular Data Network → Reset Settings.
This will restore the factory default APN settings.

After resetting the APN settings, restart your device and reconnect to the network.

How to Reset Network Settings (Wi-Fi, Mobile Data, Bluetooth) on AndroidIf you need to reset all network settings:
Go to Settings → System (or General Management) → Reset options → Reset network settings (Wi-Fi, Mobile Data, Bluetooth).

1. How to Reset APN Settings on iPhoneGo to Settings → Cellular → Cellular Data Network.
2. Tap Reset Settings.

SHOKO plans are not designed for voice calls. You can receive free incoming calls and make outgoing calls in some countries.

To make a call, dial the number in international format:
+(country code)(city or operator code)(phone number).

An eSIM can only work on one device.

To transfer an eSIM from one device to another, follow these steps:
1) Completely delete the eSIM profile on the device you want to transfer it from.
2) Restart the device from which you want to transfer the eSIM.
3) Scan the QR code with the camera on the device to which you want to transfer the eSIM. (The QR code for installing the eSIM is reusable.)

If you have lost the device on which the eSIM is installed or it is broken, you can transfer the number to a new eSIM. To order the eSIM transfer service from broken or lost devices, please contact us via the support chat.