Make sure to accurately activate and install as indicated in our instructions:

We have sent the QR code to your email. To activate, surf the internet and download the eSIM to your device, just follow the simple instructions:

To use the services, activate the SIM card by topping up your account with at least €50 as indicated in the paper instructions or below:
1.2. You can top up your account with any bank card at https://isim.net.ua/popolnenie-schyota/. To top up your account, select the Movistar Unlimited SIM card and click the Top up button. Then select the number of months 1, 2 or 3 months and pay. The monthly fee is 50 euros.
After activation (within 24 hours), you will receive an email notification that your eSIM and tariff are activated and you can use the internet;
Make sure you are connected to an uninterrupted internet connection;
We recommend connecting to WiFi;
Scan the QR code with the device where you want to install the eSIM (To do this, open the QR code on another device: computer, phone or tablet). The device will prompt you to proceed with the eSIM installation. Once the eSIM is installed, reboot the device;
Enable Data Roaming in the device settings and surf the Internet.

What to do if the device camera does not scan the QR code?

For iOS devices (Apple)

• Go to your device settings, select “Mobile Data” -> “Add Mobile Plan” and point your camera at the QR code.

For Android devices

• Go to the device settings, “Connections” -> “SIM card management”.
• Tap “Add mobile data plan”, select “Add with QR code” and point the camera at the QR code.

You can replenish your account with any bank card by following the link: https://isim.net.ua/popolnenie-schyota/

To top up your account, select your Movistar Unlimited SIM card and press the Top up button. Then select the number of months 1, 2 or 3 months. The monthly service fee is 50 euros.

It is possible not to top up the account for up to 3 months. If you do not refill the account for more than 3 months, the number will be deactivated, without the possibility to restore it. It is recommended to pay the subscription fee in advance, a few days before the tariff expires.

No. The app is not available for Movistar Unlimited.

The special tariff is created for traveling in the countries included in the list. Internet traffic is not limited, but according to the fair usage policy and the logic of tariff assignment, the operator reserves the right to limit the Internet speed or suspend services after reaching the threshold of 400GB. In some cases, the operator may limit the Internet speed or Internet traffic consumption after reaching 200GB, which will be notified by SMS.
According to our users' experience, the limitation of internet speed or consumption occurs in most cases when the user used more than 200GB of internet traffic in one place or country, and therefore used the tariff not for traveling, which contradicts the logic of the tariff and the policy of fair use.

The first step is to check if the “Data Roaming” or “Data Roaming” option is enabled in the device settings - the feature should be enabled.

The second step is to check if the “Data Transfer” option is enabled in the device settings - the feature should be enabled.

If the 2 steps didn't work? Try manually configuring the device as described below:

By default, mobile Internet does not require any additional settings. If you do not have access to the network, use the detailed device settings tips:

Android device settings:

1. Go to the Settings menu;
2. Select “Connections” or “Wireless Networks” (depending on the Android version);
3. Select “Mobile Networks”;
4. Select “Hotspots”;
5. Tap “Add” or “+” in the upper right corner of the screen (depends on the Android version);

IOS (Apple) device settings:

1. Go to the Settings or Settings menu;
2. Select “Mobile Data” or “Mobile Data;
3. Select “Mobile Networks” or “Cellular”;

Settings:

• Name: Movistar
• APN: movistar.es
• Proxy: Undefined
• Port: Undefined
• Username: MOVISTAR
• Password: MOVISTAR
• Server: Undefined
• MMSC: http://mms.movistar.com
• MMS proxy: Undefined
• MMS port: Undefined
• MCC: 214
• MNC: 7
• Authentication type: Not defined
• APN Type: default
• APN Protocol: IPv4
• APN Roaming Protocol: IPv4
• Carrier: Unspecified
• Virtual Mobile Network Operator Type: None
• Virtual Mobile Network Operator Value: Not defined

1. Reboot your device;
2. Enable “Data roaming” or “Data roaming” in the settings;
3. Enable data transfer.

These are standard settings that are suitable for 95% of devices. If your device does not have these settings, read the APN setup instructions on the manufacturer's website.

If the phone does not automatically register in the local operator's network:

1. Check the balance of Internet and funds - they should be positive;
2. Reboot the phone (turn it off and on after 10-15 seconds);
3. Select the roaming operator's network manually.

No. Movistar Unlimited is for internet only.